COVID-19 Financial Support

COVID-19 Financial Support


Click here for official COVID-19 New Zealand Government Website

Facing Financial Hardship

Financial hardship can happen to anybody, at any time and has many causes. As the evolving challenges and restrictions related to the COVID-19 virus are ever changing, it would be fair to say that life can be unpredictable and situations are sometimes outside of your control.

If you think you might struggle to meet financial commitments (relating to mortgage repayments or insurances) going forward, the earlier you act the better.

If you’d like to discuss any mortgage or insurance concerns you currently have, or concerns you might have going forward, please don’t hesitate to make contact. I have invested in technology which will allow us to assist you without requiring a face-to-face meeting.

Financial Support
There are a range of government support packages available on
If you’re not sure what assistance may be available, don’t know who to contact for help, call the free government helpline on:
0800 779 997 (8am–1am, 7 days a week).

What is a Mortgage Holiday?

Banks have agreed to give mortgage holders whose incomes have been affected by COVID-19, a six-month payment holiday on both the interest and principal of their mortgages. But What is a Mortgage Holiday?
Before agreeing to a Mortgage Holiday you need to consider your own financial situation. A mortgage holiday isn’t a “freeze” of your mortgage, interest will still accrue and will be added to the loan balance. Although it may sound temping, you are essentially increasing your mortgage. At the end of your “Mortgage Holiday” your fixed repayments will increase so you can still repay the loan within its original loan term.
Dependant on your situation, you could opt for Interest Only. This means that your loan balance will not increase, but you still need to cover the loan interest costs.

Before deciding on any option, make sure you talk through your situation with the bank or your Mortgage Adviser.



Bank and Lender Latest support information

Your financial wellbeing is important to us. We’re here to help you stay on top of your money. If you are concerned about your situation, talk to us sooner rather than later. We may be able to help with information and suppport - whether you are impacted personally, or as a business owner.
Find out more about the changes we're making to help customers financially.
Personal Customers
Business Customers

There are three types of support available: Assistance, Access, and relief. Customers can apply for support from any or all of the three types.
Personal Support
Business Support
Our call centre is experiencing unprecedented call volumes, please use the enquiry form and our team will get back to you as soon as they can.

We know what it’s like – we’re all Kiwis going through this together. If you’re worried about today, next week, or next month, call us now on 0800 727 2265. We want to work with you as early as possible.
SBS Covid-19 Page

If your financial situation has been affected by COVID-19, you could be eligible for a home loan repayment deferral for up to six months, or ‘interest only’ payments for up to 12 months..
Click here

We’re here to help our business and personal customers financially affected by the Covid-19 pandemic. Depending on your circumstance, we have the following options available.
Click Here

Talk to us if you’re worried about how COVID-19 will affect your financial position. We’re here to help with a range of options, including repayment holidays of up to 6 months on Home Loans.
Co-operative Financial Hardship